Identified - XMR withdrawals are currently experiencing a delay in processing. We are working to implement a fix to resolve these delays.
Jun 14, 18:45 EDT

About This Site

Want to know about the status of the Newton platform? View our system status chart below.
If a component of our platform is encountering an issue, rest assured our team is working to get it resolved as quickly as possible.

General Operational
90 days ago
99.94 % uptime
Today
Web App Operational
90 days ago
100.0 % uptime
Today
Mobile Apps ? Operational
90 days ago
100.0 % uptime
Today
2FA - Account Access ? Operational
90 days ago
99.84 % uptime
Today
Trading Engine ? Operational
90 days ago
100.0 % uptime
Today
Funding Operational
90 days ago
97.86 % uptime
Today
e-Transfer Deposits Operational
90 days ago
95.72 % uptime
Today
Wire Transfers Operational
90 days ago
100.0 % uptime
Today
Crypto Funding Operational
Bitcoin - BTC Operational
Ethereum - ETH Operational
Litecoin - LTC Operational
Tether - USDT Operational
USD Coin - USDC Operational
Ripple - XRP Operational
Stellar - XLM Operational
Bitcoin Cash - BCH Operational
QCAD Operational
Withdrawals Operational
90 days ago
98.33 % uptime
Today
e-Transfer Withdrawals Operational
90 days ago
96.67 % uptime
Today
EFT Withdrawals Operational
90 days ago
100.0 % uptime
Today
Crypto Withdrawals Degraded Performance
Bitcoin - BTC Operational
Ethereum - ETH Operational
Litecoin - LTC Operational
Tether - USDT Operational
USD Coin - USDC Operational
Ripple - XRP Operational
Stellar - XLM Operational
Monero - XMR Degraded Performance
Bitcoin Cash - BCH Operational
QCAD Operational
Verifications Operational
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 22, 2021

No incidents reported today.

Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021
Completed - The scheduled maintenance has been completed.
Jun 17, 08:38 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 17, 08:38 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 23:59 EDT
Scheduled - Our payment processor will be completing scheduled maintenance today - Wednesday, June 16th at 11:59pm ET. During this time, you will be unable to fund or withdraw via e-Transfer until maintenance is complete. We expect this process to take approximately 6 hours and will send confirmation once e-Transfers have been re-enabled.
Jun 16, 14:52 EDT
Jun 16, 2021
Jun 15, 2021
Resolved - Ripple (XRP) funding and withdrawals have been re-enabled.
Jun 15, 11:01 EDT
Monitoring - We have temporarily suspended funding and withdrawals for XRP to complete a system upgrade.
Jun 15, 09:57 EDT
Jun 14, 2021

Unresolved incident: XMR Withdrawals Delayed.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021
Resolved - Twilio has resolved this issue - SMS functionality is restored for 2FA.
Jun 11, 00:06 EDT
Monitoring - Twilio, our partner that support SMS for 2FA, has reported some issues with delayed SMS codes for Canadian customers. Their engineers have implemented a fix and we are currently monitoring.
Jun 10, 19:12 EDT
Jun 10, 2021
Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.